Distance Selling Agreement

DEFINITIONS

WEBSITE: The platform through which the SELLER sells its Products and Services to the Consumer via the internet, and in this agreement, this is referred to as www.zevhali.com It is represented as follows.

SELLER: The legal entity whose details are included in Article 1 of this Agreement.

PRODUCT(S): Includes all goods and services sold to CONSUMERS on the WEBSITE.

CONSUMER: Refers to individuals who order PRODUCTS through the WEBSITE.

AGREEMENT: This agreement contains the terms and obligations of the sales transaction between the SELLER and the CONSUMER via the WEBSITE.

Seller Contact Information:

COMPANY NAME/TITLE: ZEV CARPETS
ADDRESS: ULUGAZI MAH. 100 YIL BULVARI NO:144 ILKADIM/SAMSUN

EMAIL: kayagulhali@hotmail.com

WIRE: 05522447544

Subject of the Agreement : This agreement regulates the rights and obligations of the parties regarding the sale and delivery of the products/services ("Product/Products") specified below, which the Consumer wishes to purchase by placing an order on the WEBSITE, including cases where the Consumer makes transactions through the application on their mobile device, and other related matters. After the Consumer approves this agreement on the WEBSITE, the price and costs of the ordered Product(s) will be collected via the payment method chosen by the Consumer.

Consumers can pay for the products included in their order by choosing one of the following methods:

Payment by credit card or debit card.

The consumer has the right to withdraw from the Contract within 14 (fourteen) days from the date of receipt of the Product, without giving any reason and without paying any penalty. The consumer may also exercise the right of withdrawal during the period until the delivery of the goods.
The withdrawal period begins on the day the contract is concluded for contracts relating to the provision of services; and on the day the consumer or a third party designated by the consumer receives the goods for contracts relating to the delivery of goods. However, the consumer may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods. In determining the withdrawal period;

In the case of goods that are part of a single order but delivered separately, the day the consumer or a third party designated by the consumer receives the last item,
In the case of goods consisting of multiple parts, the day the consumer or a third party designated by the consumer receives the last part,
In contracts involving the regular delivery of goods over a specified period, the consumer or The date on which the third party designated by the consumer receives the first item shall be taken as the basis.

How do I return it?

Click on the 'Product Cancellation and Return' heading located at the bottom of our webpage.
On the page that opens, click the 'Start the return process here' button.
In the "Required email address" section, enter the email address you provided when placing your order.
From your newly created account, go to 'My Orders', select the items you wish to return, and create a return request.
Select the item to be returned and the reason for the return. If you purchased more than one of the same item, you must also select the number of items to be returned.
If multiple shipping options appear, select your shipping method.
Once your return request is approved within 3 business days, a return code will be sent to your email address; please note this code.
When returning the item via courier, please ensure the packaging is intact.
Simply provide the return code to the shipping branch along with your seller information.
The return package must be shipped within 10 days of receiving the return code at the latest.
The refund will be processed within 14 days of the product reaching the seller.

12. The time it takes for the product price to be credited to the consumer's bank account may vary depending on the refund process and the bank.

The consumer must return the product within 10 (ten) days from the date of exercising their right of withdrawal, depending on their preferred method. The product must be returned in a single package, complete and undamaged, along with the invoice, the product's box, packaging, any standard accessories, and any other products given as gifts with the product. The consumer is not responsible for any changes or damage that occur if the product is used in accordance with its operation, technical specifications, and usage instructions during the withdrawal period. Accordingly, if any changes or damage occur due to improper use of the product according to its usage instructions, technical specifications, and operation during the period up to the withdrawal date, the consumer may lose their right of withdrawal.
The return shipping cost will be covered by the SELLER, provided the consumer returns the product using one of the SELLER's contracted shipping companies.
Within 14 (fourteen) days of the Consumer exercising their right of withdrawal, all payments made by the Consumer for the relevant Product, including any delivery costs (provided the product is returned via the carrier specified by the SELLER for return), will be refunded to the Consumer in a manner consistent with the payment method used at the time of purchase, without any additional costs or obligations for the Consumer. For transactions made by credit card, the refund to the Consumer's account will be reflected after the SELLER completes the refund process at the bank.
If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount received under the campaign will be cancelled.

Situations in which the right of withdrawal cannot be exercised

According to the legislation, the consumer does not have the right to withdraw from the contract in the following cases:

In contracts for goods or services whose price is subject to fluctuations in financial markets and is beyond the Seller's control (e.g., jewelry, gold and silver products);
In contracts for the delivery of goods prepared according to the buyer's requests or explicitly in line with their personal needs, which by their nature are unsuitable for return and are susceptible to rapid deterioration or have a risk of exceeding their expiration date;
In contracts relating to the delivery of goods whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery, and whose return is not suitable for health and hygiene reasons;
In contracts relating to goods that, after delivery, are mixed with other products and are by their nature impossible to separate;
In contracts relating to books, audio or video recordings, software programs, and computer consumables presented in a physical medium, provided that the protective elements such as packaging, tape, seal, or wrapping have been opened by the buyer;
Products that are custom-made according to the customer's request and outside of standard production sizes, or products whose standards have been altered, or that are prepared and shipped in different sizes and styles, cannot be returned to the seller for any reason other than manufacturing defects.
In contracts relating to the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement;
Contracts relating to accommodation, goods transport, car rental, food and beverage supply, and leisure activities or recreation, which are to be performed on a specific date or during a specific period;
In contracts relating to the provision of betting and lottery services;
In contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period; and
Contracts relating to services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer (such as coupons).
The right of withdrawal cannot be exercised for goods or services that are excluded from the scope of the Regulation on Distance Contracts (such as food, beverages or other daily consumer goods delivered to the Buyer's residence via regular deliveries by the Seller, and services in sectors such as travel, accommodation, restaurants, and entertainment).
If the right of withdrawal is exercised for all or part of the ordered products (and if applicable, for products the Consumer has benefited from), and as a result of this withdrawal, the purchase amount falls below the minimum amount required for the SELLER's free shipping (delivery) campaign, the entire unpaid delivery/shipping fee under the campaign will be deducted from the amount to be refunded to the Consumer. If the Consumer has already paid the delivery/shipping fee, the entire amount will be refunded to the Consumer.

Any other products given as gifts with the product must also be returned in a single package, complete and undamaged. The consumer is not responsible for any changes or damage that occur if the product is used in accordance with its operation, technical specifications, and usage instructions within the withdrawal period. Accordingly, if any changes or damage occur due to the product not being used in accordance with its usage instructions, technical specifications, and operation during the period up to the withdrawal date, the consumer may lose their right to withdraw from the contract.