Shipping Policy
1. GENERAL INFORMATION
ZEV HALI set out with the vision of growing with the goal of being an internationally reliable, global, and leading company in its sector; ensuring sustainable, innovative, and unconditional customer satisfaction; and becoming the consumer's assurance by bringing technology and commerce together to make people's lives easier. ZEV HALI has adopted the mission of being a reliable companion that quickly delivers the colors and patterns of its customers' dreams to their living spaces with the most appropriate price and quality policy to add beauty and happiness to their lives. Thanks to this vision and mission, it experiences the pride and responsibility of finding its place among the best in the sector in the short term.
Our main goal is to strive to raise quality and service standards to the highest level with a zero-defect target in all our business and transactions, by meeting on common ground with all our stakeholders and placing consumers at the focal point to ensure unconditional customer satisfaction. Providing healthy, hygienic, environmentally friendly, and at the same time the highest quality products at the most affordable price to customers according to global standards will make it possible to achieve this goal. This has turned our ambition to be an international brand with high value, reliable, and a leading institution in the sector into reality.
As ZEV Halı, we aim to deliver your orders to you in the fastest and safest way possible. Please review the following information carefully to ensure smooth delivery of your orders.
Buyers are subject to the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.
2. SHIPPING TIME
Your orders are shipped within 1-3 business days after payment confirmation.
Shipping times may vary depending on the workload. During campaign and discount periods, shipping times may be longer. This period does not include delivery times for special production or personalized products.
3. SHIPPING OPTIONS AND FEES
Your orders are delivered through contracted cargo companies.
Shipping fees are paid by ZEV Halı.
If you are not at your address during delivery, you will need to pick up your package from the nearest branch.
4. DELIVERY ORDER TRACKING
When your order is shipped, your tracking number will be sent to you via e-mail or SMS.
You can track the shipping status on the official website of the relevant cargo company.
5. DAMAGED OR INCOMPLETE DELIVERY
It is very important to open the package you received in the presence of the cargo officer and check for damage, so that you do not lose your rights in subsequent processes.
The buyer shall inspect the goods/services subject to the contract before taking delivery; dented, broken, torn packaging, etc. damaged and defective goods/services should not be received from the cargo company. Goods received without a report will be deemed undamaged and sound. The BUYER must carefully protect the product after delivery. If the right of withdrawal is exercised, the product must not be used. The invoice must also be returned with the product.
If you notice any damage or missing items in the package, please contact us by having a report taken by the cargo officer. For damaged or incomplete deliveries, re-shipment or refund procedures will be initiated as soon as possible.
6. INTERNATIONAL SHIPPING
We currently only ship domestically. For international shipments, please contact us.
7. CONTACT
If you have any questions regarding the shipping process, you can reach us through the following contact channels:
COMPANY NAME/TITLE: ZEV HALI
ADDRESS: ULUGAZİ MAH.100 YIL BULVARI NO:144 İLKADIM/SAMSUN
EMAIL: info@zevhali.com
TEL: 05522447544
Live Support: You can reach us via the live support line on our website.
We wish you pleasant shopping with the privilege of ZEV Halı,
With love.
